Refund Policy
At Mariam Fashion, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy under the following conditions:
1. Eligibility for Refund
- Refund requests must be made within [mention time frame, e.g., 7 days] of receiving your order.
- The item must be unused, unworn, unwashed, and in its original packaging with all tags intact.
- Items that are damaged, altered, or not in their original condition are not eligible for a refund.
2. Non-Refundable Items
We do not offer refunds for:
- Sale or discounted items.
- Customized or personalized products.
- Gift cards or promotional items.
- Items that have been used, washed, or damaged by the customer.
3. Refund Process
- To request a refund, email us at [Your Support Email] with your order number and reason for the refund request.
- Once your request is approved, you will receive instructions on how to return the item.
- Refunds will be processed within [mention time, e.g., 5-7 business days] after receiving and inspecting the returned item.
4. Shipping Costs
- Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
- Original shipping fees are non-refundable.
5. Refund Method
- Refunds will be issued to the original payment method used for the purchase.
- If you do not receive your refund within the specified time, please contact your bank or payment provider before reaching out to us.
6. Exchange Option
- If you prefer, you may exchange the product instead of requesting a refund. Exchanges are subject to product availability.
7. Contact Us
For any questions about our refund policy, please reach out to our support team at [Your Contact Email or Phone].
